Returns & Refunds Policy

At Mello, we believe you should love what you wear. That’s why we offer a 30-Day Satisfaction Guarantee on every order.

You have 30 days from the date of delivery to request a return. While clips can be gently used, they must be returned in brand new condition with all original components included to be eligible for a refund.

Return Eligibility

To be eligible for a return:

  • Your item must be in brand new condition—lightly used is okay, but it must be clean and undamaged
  • All original components must be included:
    • The Mello clip(s)
    • Original packaging
    • Stickers
    • Free gifts
    • Thank you card
  • A receipt or proof of purchase is required

Important Notice

Once a shipping label has been created, your order is considered processed and can no longer be canceled. If you change your mind after it has shipped, you’ll need to wait until delivery and then request a return.

How to Start a Return

To initiate a return, email us at help@wearmello.store
If your return is accepted:

  1. We’ll send you a prepaid return shipping label
  2. You’ll receive simple instructions on how and where to drop off your package

  3. Once we receive and inspect your return, we’ll issue a refund to your original payment method—minus the cost of the return shipping label

⚠️ Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us right away if:

  • The item is defective or damaged
  • You received the wrong item

We’ll do everything we can to make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g. food, flowers, plants)
  • Personal care items (e.g. beauty products)
  • Custom or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

We currently do not offer exchanges. To get a different product, simply return your item and place a new order.

European Union 14-Day Cooling-Off Period

If your order was delivered to the EU, you are entitled to cancel or return it within 14 days for any reason.

To qualify:

  • The item must be unused, with tags and original packaging intact
  • You must provide proof of purchase

Refunds

Once we receive and inspect your return:

  • We’ll notify you of the refund status
  • If approved, your refund will be issued to your original payment method within 10 business days
  • The cost of the return shipping label will be deducted from your refund

Please note: Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help@wearmello.store.